As a regulated financial service company, we are periodically required to identify users on our platform. 

This ensures we remain in compliance with KYC/AML laws in the jurisdictions in which we operate; something that is necessary for us to be able to continue to offer digital currency exchange services to our customers. 

For more details on what information we collect and how we securely store and protect these records, please refer to our Privacy Policy.

ID verifications must be completed through the Coin.FM website. We are not able to accept emailed copies of ID for verification purposes.

When uploading your photo ID: 

  • Ensure that your document is valid and not expired, without hole punches or other modifications.

  • Ensure your document is in a well-lit area without glare. Natural sunlight is best.

  • Photograph the entire document and avoid cutting off any corners or sides.

  • Ensure the ID is fully visible and in focus.

  • If having trouble with the camera on a desktop or laptop computer, try using "Mobile Camera" for the verification process. 

  • Make sure the app or program you use to take the pictures does not add any logos or watermarks.

  • Do not obfuscate any information on the ID.

  • If you make a mistake, refresh the page to restart the process. Do not attempt to complete the process if you know there is an error.

  • For US customers, only US state-issued ID such as a Driver's License or Identification cards are accepted.

When providing a "selfie" photo of your face:

  • Make sure the light is coming from in front of you, not behind you, such that your face is clearly visible without backlighting.

  • Face the camera directly and include from your shoulders to the top of your head, similar to a passport or ID photo.

  • Use a plain wall as a background if possible.

  • Do not wear sunglasses or hats.

  • If you are wearing glasses in your ID photo, wear them in your selfie photo. If you are not wearing glasses in your ID photo, remove them for your selfie photo.