While Coin.FM takes extensive security measures to ensure your account is as safe as possible, there are some additional steps that we strongly recommend you take to help protect your account from unauthorized access. 



1. Customer Support


Coin.FM staff will never ask for your password, or other login credentials. We will never ask you to install remote login or remote support software on your computer.

Only contact Coin.FM through this portal or phone support. Fake customer service numbers and pages are on the increase — please be careful to verify any information you find via forums, social media and google adverts.

If anyone claiming to be associated with Coin.FM Support requests this information, immediately contact us.

2. Password


Use a complex and unique password that is not shared or similar to those used on any other websites. These guidelines provide some information about what makes a strong password. It's also a good idea to change your password periodically (about every 3 months) and use a completely new password each time. Using a password manager such as 1Password or LastPass makes this easy to manage.

Also, never disclose your password to anyone. Coin.FM employee will NEVER ask for your password.


3. Email


Your email address is one of the most important connections between you and your Coin.FM account! Make sure it is secure! 

Do not use the same password on your email account that you do on your Coin.FM account. 


4. Be aware of Phishing


Be on the lookout for emails pretending to be from Coin.FM (you may have heard this called “phishing”). This is the most common way customers are compromised. 

Bookmark important websites (Coin.FM, email, banks, etc) and only visit those sites from those bookmarks. 

Avoid clicking links or opening attachments in emails. Coin.FM will never ask for your password or remote access to your computer.